Will Businesses Receive the Same ‘Courtesies’?

Having suffered Wells Fargo’s customer service misnomer since First Interstate was acquired, I am fascinated by this “innovation” to provide customer service specialists to develop relationships with business clients and “talk their language” (“Wells Opens 1st of 16 Branches for Business,” June 10).

My experience has brought me to the conclusion that the customer service training that has been provided to their horde of part-time employees consists of skill development in keeping a running conversation with your fellow employee about your personal life without being interrupted by the customer, taking as long as possible before you open your window, and a strong resolve not to let long lines of customers bother you. Of course, the policies of limited responsibility must be onerous, especially having to make a customer feel criminal if they deposit an extraordinary sum like $5,000.

I wonder if the same trainers will be used for these new specialists. Do you suppose that those of us who do not have small businesses might someday be included as customers who need the service that once was?

THOMAS E. KOLANOSKI

Costa Mesa