Customers Aren’t Being Served by Wells Move
Wells Fargo is finally realizing that they can’t fool the people with notices like, “Beginning June 1, to improve customer service, no over-the-counter transactions will be accepted that can be done on ATM machines” (“Merger Woes Take Toll on Wells Fargo,” July 10).
Who were they kidding? That’s a decrease in customer service, not an improvement! That’s the sort of action Wells has been taking, and that’s why customers are leaving.
STEVEN B. OPPENHEIMER
Northridge
Inside the business of entertainment
The Wide Shot brings you news, analysis and insights on everything from streaming wars to production — and what it all means for the future.
You may occasionally receive promotional content from the Los Angeles Times.
