Seeking satisfaction for an unsatisfactory water heater
Columnist David Lazarus answers your consumer questions in this one-minute video.
Bob related a tale of woe involving a tankless water heater.
He purchased the unit from a company called Eternal in 2010. By 2013, he said, it was making a lot of noise and not behaving properly.
ASK LAZ: Smart answers to consumer questions
Bob thought his water heater came with a 20-year warranty, but he got stuck with the cost of repairs.
His question: Who regulates tankless water heaters?
For the answer, and what probably happened in this case, check out today’s Ask Laz video.
If you have a consumer question, email me at asklaz@latimes.com or contact me via Twitter @Davidlaz.
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