#YahooMailFail enters day 5; company recommends using mobile app

Yahoo’s email service outage, or what has come to be known on Twitter as #YahooMailFail, is entering its fifth day and continues to keep some users from accessing their messages.

The company said Thursday that it has restored access to email for 97% of the affected users. It said it was able to deliver 80% of the messages those users missed during the outage, which began late Monday night.

By now, those figures have likely improved, but many users are still tweeting that they cannot access their accounts. Specifically, many who use Internet Message Access Protocol, or IMAP, accounts, are still experiencing problems.

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In a tweet early Friday morning, Yahoo said those users should try to access their emails through the company’s mobile apps.

The company had previously said it expected to restore users’ accounts by 3 p.m. PST on Wednesday. It’s unclear when access for all users will be restored, but Yahoo is keeping users posted on its website as well as its Twitter support page.

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